What is the most important quality in a Customer Support Representative?

I have my own opinions, obviously, but I did some research to see how they compare.  What I found was best summarized by this information from www.serviceuntitled.com:

 

Attitude:   Look for people who genuinely mean it when they say “It’s my pleasure”

Aptitude:  Knowledge is key; a great attitude alone can’t fix the problem.  Give your support people the tools they need to educate the customer.

Drive:      You may find the constant questions irritating, but a good Support Person is driven to solve the problem and help the customer.

 

These three were listed most often.  Another quality that I greatly value is flexibility.

 

How do these qualities measure up to what you look for in a Customer Support Representative?  Let us know if you have other characteristics you feel are important.

 

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s