What is the most important quality in a Customer Support Representative?

I have my own opinions, obviously, but I did some research to see how they compare.  What I found was best summarized by this information from www.serviceuntitled.com:


Attitude:   Look for people who genuinely mean it when they say “It’s my pleasure”

Aptitude:  Knowledge is key; a great attitude alone can’t fix the problem.  Give your support people the tools they need to educate the customer.

Drive:      You may find the constant questions irritating, but a good Support Person is driven to solve the problem and help the customer.


These three were listed most often.  Another quality that I greatly value is flexibility.


How do these qualities measure up to what you look for in a Customer Support Representative?  Let us know if you have other characteristics you feel are important.


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