Originally posted on August 10,2011 on myStaffingPro’s CIO, Jennifer Brogee, blog http://jenniferbrogee.wordpress.com
From past research, we have found that as many as a third of the requests users have for new features on our software are for features that already exist. I’ve heard of a study that Microsoft completed for its Office products in which they found the same. The trick is getting the right features in front of the users who want them, while hiding those features from users who don’t. This allows for the greatest ease of use for most users, but does pose a communication challenge.
We spend quite a bit of time on continual education and communication with our customers. Since everyone is inundated with information daily, it is a challenge. I was excited to learn during our Geek Talk session that at least one of our customers is benefiting from that approach.
“Your system has been really easy for me to train others also. I like that too. It’s excellent when you have 50-60 features, but when we started you offered just what we needed,” said one user. “You have expanded like you have been consistently doing over the years and I think it was an easier transition initially from paper to the system for us … now it’s not that hard for me when I’m training someone on a new feature or new module because it’s just an add-on because they are already familiar with the basics of the system. So that was a good strategy.” We are glad to hear that our modular design makes training so easy. That’s why we designed it that way!
Our next Geek Talk is scheduled for Thursday, September 15th, 2011 at 2 pm. If you’re interested in being a part of the session, add comment below, or email me at Jennifer@mystaffingpro.com.