Recently, I saw a comment on twitter that applicant tracking systems should be renamed into requisition tracking systems. Ouch!
Unfortunately, in some situations this particular dig is true.
I would argue that applicant tracking software has two limitations:
- User application
- System functionality
Sometimes both of these limitations are in play and other times it is one or the other. Before you throw your hands up in frustration, step back and walk through these 5 steps in problem analysis:
- What am I trying to do?
- What should be happening?
- What is preventing me from accomplishing my goal?
- How can it be resolved?
- What are the constraints?
Next, schedule time to speak with your account manager to talk through your problem analysis. Together, you should be able to identify the cause of the limitation and a resolution.