In our opinion, “must have great customer service skills” is a vague job requirement. Yet, you have probably seen that phrase a thousand times and/or uttered it yourself. But every company has a different paradigm for customer service.
An online application and recruiting process will enhance your internal capabilities so you can qualify candidates easily. Here are some examples:
Telephone customer service reps
These unseen individuals on the other end of the 1-800 phone number must have a lot of empathy, patience, and consistency. The fact is, some customers call up angry. Others will be talkative about unrelated business. You will need to hire phone service reps who can be trained well to handle all calls and provide the same level of service every time.
Retail store customer service
Anyone can walk into your store, so your associates on the sales floor must show adaptability. Every customer is different, and some may even seem to change week-to-week. You’ll want to hire sales associates who can handle surprises, sense the customer’s mood, and adapt accordingly. This also includes a willingness to learn, as good customer service is a continuous learning process.
Key account service reps
Business customers demand clear communication and a high level of knowledge from their account person. If they are a key account for your business, the stakes are raised even higher. You will screen for top candidates who show an unflagging work ethic. Business customers appreciate a rep that will see their problem through to its resolution.
To learn more about how to improve your recruiting, qualification, and hiring processes, schedule a free demo.