In our opinion, “must have great customer service skills” is a vague job requirement. Yet, you have probably seen that phrase a thousand times and/or uttered it yourself. But every company has a different paradigm for customer service. An online application and recruiting process will enhance your internal capabilities so you can qualify candidates easily. … Continue reading Bridge the Gap Between Your Company and Customer’s Experience
Do you know what your candidates are using to complete the online application process? We had a guess, but I have to say that we were surprised by the results. Last month, myStaffingPro had 1.9M applicants use the system. This candidate sample used more than 20 browsers to apply on various devices! Surprisingly, the most … Continue reading BYOD for the Job Application Process
Originally posted on myStaffingPro’s CIO blog http://jenniferbrogee.wordpress.com. If you want to get real about your candidate experience, ask yourself these questions about your hiring process: Do my job postings contain complete information about the duties of the job, the requirements, and the conditions of the job in easy to read language? Do I communicate the length … Continue reading Get Real & Rate Your Candidate Experience
Can your candidates do the following? Web Facebook Mobile IVR Search for job openings Review a complete job description Share the opening on social networks Apply for a job by submitting contact information and answering prescreening questions. Register for future job notifications Check the status of a submitted application With myStaffingPro applicant tracking system, candidates … Continue reading How Accommodating Are You?
Can you imagine what would happen to Amazon if 30% of their customers dropped out during checkout because they became frustrated with how difficult the process was or they couldn't figure out how to complete the task? Ama-zon would be Ama-gone! Unfortunately, that's about the number of applicants who typically fail to complete the … Continue reading Poorly Designed Online Applications Could Cost You!
Stop the Suffering!! Job hunters are speaking out that online application processes are overwhelming, tedious, and an information “black hole.” To avoid candidates writing an entire blog about how bad your online application process is, attend myStaffingPro's "Stop the Suffering! 10 Steps to a Successful Candidate Application Process" webinar on June 15th at 1pm. myStaffingPro’s … Continue reading Free Webinar: 10 Steps to a Successful Candidate Application Process
In Part I of this series, we took a look at Corporate Career Sites and discussed some of the usability issues that can frustrate and confuse potential applicants. For this blog entry, Part 2, we'll go one-step further and address the online application itself. My investigation begins on CareerBuilder.com, where I search for and find … Continue reading An Honest Assessment of Your Company’s Online Application: From a Usability Perspective.